> For the complete documentation index, see [llms.txt](https://payvance-innovation.gitbook.io/finlyticz-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://payvance-innovation.gitbook.io/finlyticz-help-center/faq.md). # FAQ ## Frequently Asked Questions ### General #### What is FinlyticZ? FinlyticZ is a mobile ERP platform that connects with Tally ERP 9 and Tally Prime, giving you real-time access to your business data on your phone — including reports, ledgers, stock, invoices, and more. #### Which Tally versions are supported? Both **Tally ERP 9** and **Tally Prime** are supported. #### Is my data secure? Yes. FinlyticZ uses **256-bit encryption** for all data transfers. Your data is encrypted in transit and at rest on secure cloud servers. #### Does FinlyticZ modify my Tally data? FinlyticZ primarily **reads** data from Tally. Voucher writeback (creating entries from the app back to Tally) is an optional feature that you control. *** ### Pricing & Plans #### Is there a free trial? Yes! FinlyticZ offers a **14-day free trial** with full access to all features. No credit card required. #### How much does it cost after the trial? The Business Plan starts at **Rs 3600/year** (excluding GST). Add-ons are available for additional Users (Rs 12599). #### Can I cancel my subscription? Plans are non-refundable once activated. You can choose not to renew at the end of your billing period. *** ### Setup #### Do I need to install anything on my PC? Yes. You need to install the **FinlyticZ Connector** desktop app on the same PC where Tally is running. This bridges Tally with the mobile app. #### Does Tally need to be running for the app to work? Tally needs to be running for **new data to sync**. Previously synced data is available in the app even when Tally is closed. #### Can I connect Tally from a different PC on the network? Yes. Set the Tally PC's IP address in the Connector's Tally Setup instead of `localhost`. Both PCs must be on the same network. #### What port does FinlyticZ use? The Connector communicates with Tally on **port 9000** (default). This can be changed in both Tally and the Connector settings. *** ### Mobile App #### Which platforms are supported? FinlyticZ is available on both **Android** and **iOS** through the Google Play Store and the Apple App Store. #### Can multiple users access the same company? Yes. Multi-user access is supported. The admin can add users from the app's Users section. #### Can I switch between multiple companies? Yes. Go to the side menu > **Companies** to switch between your synced Tally companies. #### How often is data synced? By default, data syncs every **30 minutes**. Profit & Loss reports sync every **6 hours**. These intervals are configurable in the Connector. #### Can I create invoices from the app? Yes. You can create Sales, Purchase, and Journal vouchers from the app's Voucher section. These can be written back to Tally. *** #### The Connector can't connect to Tally Ensure Tally is running, "Act as Server" is enabled (F12 > Advanced Configuration), and port 9000 is not blocked by your firewall. See Troubleshooting. #### My data isn't showing in the app Check that the Connector is running and syncing. Go to Sync Jobs in the Connector to verify. Also check that you've selected the correct company in the app. #### I forgot my password Tap **Forgot Password** on the login screen, enter your email, and follow the OTP verification process to reset your password. *** ### Contact For any other questions: * **Email:** * **Phone:** +91 7304471349 --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://payvance-innovation.gitbook.io/finlyticz-help-center/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.